Geri’s Approach
Geri Amori's approach to healthcare communication training is distinguished by its holistic and hands-on methodology. Through role-plays and interactive exercises, Geri emphasizes the following core principles:
Strong Listening Skills and Empathy – Geri's training places a strong emphasis on developing listening skills and fostering empathy. Participants learn to engage in open and transparent dialogues that are essential for effective patient care.
Interactive Learning – Utilizing active role-playing and interactive activities, Geri ensures participants integrate new communication skills effectively into their daily practices.
Humanistic – Geri’s programs emphasize the human aspect of healthcare, stressing the importance of empathy and establishing personal connections with patients.
Transparency and Disclosure – Recognizing the critical nature of transparent communication, Geri advocates for open discussions, especially when disclosing unanticipated outcomes to patients.
Team Communication Strategies – Geri trains healthcare teams in communication strategies that enhance coordination and improve patient outcomes.
Integration of Risk Management – In a unique approach, Geri combines communication skills training with risk management strategies, providing a comprehensive toolkit for healthcare professionals.
KEY BENEFITS
Build Trust and Rapport: Strengthen patient-provider relationships, leading to enhanced satisfaction and loyalty.
Reduce Conflict Stress: Address issues before they escalate, fostering a harmonious healthcare environment.
Enhance Patient Engagement: Improve adherence and outcomes through effective communication strategies.
Promote Patient-Centered Care: Instill a culture where patient needs are at the heart of every interaction.
AREAS OF GREATEST IMPACT
Communication Skills
Conflict Resolution
Insidious Intimidation
Disclosure and apology
Burnout
Self-Care in Healthcare
Teaching Patients Engagement Efficacy
and other topics related to the interface of humans with the healthcare system
SERVICES
Keynote Presentations
In person or online, they can be customized to the audience and theme of your event.
Facilitations
For groups seeking to define an issue and develop working plans
Interactive Programs
Interactive learning workshop series for deep dives into a topic
Support
Support in the development of custom online learning content.
When to Contact Geri?
Whenever you are looking for an interactive partner for:
Deep-Dive Interactive Workshops
Meeting session presentations
Web-Based interactive Presentations or workshops
Keynote Presentations
Partnering for the development of online related courses
Help sorting the nature of an interpersonal or behavioral staff problem
Help developing a multi-pronged approach to deepen skills in conflict resolution, peer to peer support, or staff self-care
